Policies

Terms and Conditions - Soultitude Store

Welcome to Soultitude Store! These Terms and Conditions outline the rules and regulations for using our website, www.soultitudestore.com. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. If you disagree with any part of these Terms, you should refrain from using our website.

1. General Terms: a. The term 'Soultitude Store' or 'us' or 'we' refers to the owner of the website. b. The term 'you' refers to the user or viewer of our website.

2. Website Usage: a. The content of this website is for general information and personal use only. It is subject to change without notice. b. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

3. Product Information: a. We strive to provide accurate and up-to-date product information on our website. However, we do not warrant or guarantee the accuracy, completeness, or reliability of any product descriptions, images, or other content related to products on the website. Product colors may vary slightly due to screen settings and photography lighting. b. All products are subject to availability. We reserve the right to discontinue or modify any product at any time without prior notice.

4. Ordering and Payment: a. By placing an order with us, you are offering to purchase products, subject to these Terms and Conditions. b. All orders are subject to acceptance, and we reserve the right to refuse or cancel any order at our discretion. c. Prices are listed in the local currency and include applicable taxes but exclude shipping fees unless otherwise stated. d. Payment can be made using the provided secure payment methods. By providing payment information, you represent and warrant that you are authorized to use the payment method and authorize us to charge the total order amount.

5. Shipping and Delivery: a. We strive to process and ship orders promptly. However, shipping and delivery times are estimates and are subject to various factors, including carrier delays and customs clearance. b. Soultitude Store is not responsible for any customs duties, taxes, or import fees that may apply to international orders. The recipient is solely responsible for any such charges.

6. Returns and Exchanges: a. We want you to be fully satisfied with your purchase. If you are not happy with your order, please refer to our Return Policy for details on how to initiate a return or exchange.

7. Intellectual Property: a. All content on this website, including but not limited to text, images, graphics, logos, and software, is the property of Soultitude Store and protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

8. Privacy Policy: a. Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Modification of Terms: a. We reserve the right to modify or update these Terms and Conditions at any time without prior notice. It is your responsibility to review these Terms periodically for any changes.

10. Governing Law and Jurisdiction: a. These Terms and Conditions are governed by and construed in accordance with the laws of [Your Country/State], and any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of [Your Country/State].

By using Soultitude Store's website, you agree to abide by these Terms and Conditions. If you do not agree to these terms, please do not use our website. For any questions or concerns, feel free to contact us through the provided channels on our website.

Privacy Policy - Soultitude Store

This Privacy Policy outlines how Soultitude Store collects, uses, discloses, and safeguards the personal information provided by users ("you" or "users") when accessing and using our website www.soultitudestore.com ("website"). We are committed to protecting your privacy and ensuring the security of your personal information. By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect: a. Personal Information: When you make a purchase, register an account, or contact us through our website, we may collect personal information such as your name, email address, shipping address, billing address, and phone number. b. Payment Information: For processing orders, we collect payment information, including credit card details. However, we do not store credit card information; all payment transactions are securely processed by our third-party payment gateway.

2. Use of Your Information: a. We use the collected information to process orders, manage accounts, provide customer support, and improve our website and services. b. With your consent, we may use your email address to send promotional materials, newsletters, or updates about our products and special offers. You can opt-out of marketing communications at any time.

3. Data Security: a. We take reasonable precautions and use industry-standard measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. b. While we strive to safeguard your data, please understand that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

4. Disclosure of Your Information: a. We may share your personal information with third-party service providers to facilitate website operations, such as payment processing, shipping, and customer support. b. We will not sell, trade, rent, or otherwise disclose your personal information to third parties without your consent, except as required by law or to protect our rights and property.

5. Cookies and Tracking Technologies: a. Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and provide personalized content. b. You have the option to disable cookies through your web browser settings, but please note that this may affect certain features and functionality of our website.

6. Third-Party Links: a. Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. Please review their respective Privacy Policies before providing any personal information.

7. Children's Privacy: a. Our website is not intended for children under the age of 13. We do not knowingly collect or store personal information from children under 13. If you believe we have inadvertently collected such information, please contact us, and we will promptly delete it.

8. Your Rights: a. You have the right to access, update, correct, and delete your personal information. If you wish to exercise these rights, please contact us through the provided contact details on our website. b. We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Changes to the Privacy Policy: a. We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this page regularly for any updates.

By using Soultitude Store's website, you signify your acceptance of this Privacy Policy. If you do not agree with this policy, please refrain from using our website. For any questions or concerns regarding your privacy, please contact us through the provided channels on our website.

Return Policy - Soultitude Store

At Soultitude Store, we take pride in delivering high-quality products and ensuring your satisfaction. If, unfortunately, you receive a damaged item or an incorrect product, we are here to make it right. Please review the following guidelines for returns in such cases:

Eligibility for Returns:

1. You must initiate the return process within 5 days of receiving your order. The date of delivery will be determined based on the tracking information provided by the shipping carrier.

2. The item(s) must be in their original condition, unused, with all original tags, labels, and packaging intact.

Return Process:

1. If you receive a damaged item or an incorrect product, please contact our customer support team immediately. You can reach us via email at [support@soultitudestore.com] or through our website's "Contact Us" form.

2. Provide your order number, a clear description or photo of the damaged or incorrect item, and your preference for a refund or exchange.

3. Our customer support team will guide you through the return process and provide you with a return authorization number (RMA) and return instructions.

4. Once you receive the RMA number, securely package the item(s) with the original packing materials to prevent further damage during transit. Include a copy of the packing slip or order confirmation email inside the package.

5. Ship the return package to the address provided by our customer support team. Please note that we will cover the cost of return shipping for damaged or incorrect items.

Refund or Exchange:

1. Upon receiving the returned item(s) and verifying the damage or error, we will process your refund or exchange.

2. Refunds will be issued to the original payment method used for the purchase. Please allow up to 5 business days for the refund to be reflected in your account, depending on your payment provider's policies.

3. If you opt for an exchange, we will ship the correct item as soon as the return is processed, subject to availability.

Contact Information: For any questions or assistance regarding damaged or incorrect item returns, please contact our customer support team at [support@soultitudestore.com]

Note:

• Soultitude Store reserves the right to refuse any return that does not comply with our return policy or if the returned items show signs of wear, use, or damage not caused during transit.
• This return policy is subject to change without prior notice. Please review the policy before making a purchase.